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1 1. These Conditions of Sale are subject to the sale of products made online through e-commerce service on site www.artisanalcornucopia.com
1.2 The products sold on the site can be purchased and delivered to the countries specified in the order form. Any orders for shipments to be made outside of these countries will be automatically rejected during the order processing procedure.
2.1 The products are sold directly by the company Artisanal Cornucopia di Emine Elif Akay, with headquarters in Via dell’Oca, 38 – Roma (henceforth Artisanal Cornucopia or seller).
2.2 These Conditions of Sale govern the offer, transmission and acceptance of purchase orders for products on www.artisanalcornucopia.com and not governing, however, the supply of services or sale of products by subjects different from the Seller that are on www.artisanalcornucopia.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from other than the Seller, we suggest that you verify the conditions of sale, because the seller is not responsible for the provision of services by third parties other than the Seller.
2.3 The products are sold to the customer identified by the data entered at the time of compilation and transmission of the electronic order form with simultaneous acceptance of these Terms of Sale.
2.4 The products offered on the site www.artisanalcornucopia.com cater to customers of legal age. If you are under 18 years old to purchase on www.artisanalcornucopia.com.it site you must first obtain the consent of a parent or a legal guardian.
2.5 The customer is prohibited from entering false names, and / or invented and / or fantasy, in the on-line order process and any further communications. The Seller reserves the right to prosecute any violation or abuse, and for the protection of all consumers.
2.6 By agreeing to these Terms of Sale, also, you exempt the Seller from any liability arising from incorrect financial documents because of errors in the data provided by you at the time of ordering online, as you yourself as the customer ‘solely responsible for their correct insertion.
3. Sale through electronic commerce
3.1 An online sales contract means a contract from a distance for the sale of movable property (hereinafter Products) concluded between you, as a customer, and Artisanal Cornucopia , as Seller, as part of an e-commerce service organized by the Seller that, for this purpose, employs the distance communication technology called Internet.
3.2 To conclude the purchase of one or more products, you will need to fill out the electronic order form (hereinafter Order) and send it to the Seller via the Internet by following the instructions.
3.3 Within the Order contains:
A reference to these Terms of Sale;
information and pictures of each product and its price;
payment that you may use;
the mode of delivery of the purchased products and their shipping costs and delivery;
a reference to the conditions for exercising the right of withdrawal;
the manner and the return of purchased products.
3.4 Artisanal Cornucopia constantly adopts measures to ensure that the photographs displayed on the Site are faithful reproductions of the original products, including adopting every technological solution possible to minimize inaccuracies, some variations are always possible because of the technical characteristics and the color resolution characteristics of which are in the computer you are using. As a result, the Seller shall not be responsible for any inappropriate graphical representations of products shown on the Site owing to the above mentioned technical issues, since these representations are merely illustrative purposes.
3.5 Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives through the Internet your Order Form, after verifying the correctness of the data relating to your order.
3.7 The language available for concluding the contract with the Seller is Italian and the applicable law is the Italian one.
3.8 Once the contract is concluded, the Vendor will process your order.
4. Order fulfillment
4.1 With the transmission through the Internet Order, you unconditionally accept and observe together with the Seller, these Conditions of Sale.
4.2 Once the contract is concluded, the Seller will send you by e-mail, an Order Confirmation, which contains a summary of the information contained in the Order made.
4.3 The Seller retains the possibility, before sending the Order Confirmation, to ask you via e-mail or on the phone you indicated, additional information with reference to the Order that you submit through the Internet.
4.4 The Vendor may not process your purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in the event of unavailability of products. In these cases, we will inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your order specifying the reasons.
4.5 If the products displayed on the website are no longer available or on sale after the order is sent, then it will be the Seller to communicate promptly the unavailability of the products ordered, and in any event within thirty (30) working days from the day following the one in which you sent your order to the Seller.
4.6 Each sale made by the Vendor through the online sales service may cover one or more products, with no limit on quantity for each item.
4.7 The seller reserves the right to reject orders from any customer with whom there is an ongoing legal dispute regarding a prior order. This applies equally to all cases in which Artisanal Cornucopia considers the customer unsuitable, including, without limitation, the case of previous violations of conditions of contract for purchase online on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activity of any kind.
5.1 Unless otherwise stated in writing, all prices of the products and the shipping costs and delivery times indicated on the website and in the Order are to be considered VAT included and expressed in Euros. The validity of the indicated prices is always and only one indicated by the website at the time the Order is sent through the Internet. Product prices and shipping costs and delivery times may vary without notice. So make sure of the final sale price before sending the relevant Order.
5.2 All products are shipped directly from Italy. Product prices, shipping costs and delivery times are indicated on the website and in the Order, unless otherwise specified, are to be considered exclusive of any costs related to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where the legislation in place provides for import charges.
5.3 These costs are therefore charged to the customer and to be paid directly upon delivery of the products, according to information as specified in the Order Confirmation.
We offer payment through the PayPal system (the safe way to pay online). Payments can be made through your PayPal account, Postepay, credit cards such as Visa or MasterCard, as well as prepaid cards, and are guaranteed by the EV-SSL encryption system used by Paypal. Sending money is free and after which the customer receives an email that confirms the payment made.
WIRE TRANSFER: Make your order, and send it using the bank details on the site. Remember that the goods will be sent to you as soon as we receive the transfer (usually 2/3 working days after sending)
7. Shipping and delivery of products
7.1 Each shipment contains:
the product / or ordered / or; the relative transport document / accompanying invoice;
any documentation accompanying required by country of delivery, with eventual information and marketing material.
7.2 The delivery of products purchased through the website.
7.3 Delivery to Client’s residence
7.3.1 Products purchased will be delivered by the carrier identified by the shipment to the address indicated by the Customer on the Order Seller with insured shipping. See Shipping section for additional information on cost, time and method of delivery, and countries served.
7.3.2 Upon receipt of the goods at your location, we ask that you verify the integrity of packages upon delivery by the courier. In case of anomalies you will need to make a written statement recorded by the same carrier and reject the delivery. Otherwise it forfeits the ability to enforce your rights in this regard.
8. Right of return
8.1 The right of return is subject to the following conditions: If the goods received differs substantially from the one advertised on the site or do not meet the expectations of the customer, the customer can exercise the right of withdrawal within ten days of receipt of the product. A necessary condition for the exercise of this right is the substantial integrity of the product and the packaging.
8.2 To exercise the right of return it is necessary to send a registered letter with a return receipt at: Artisanal Cornucopia , Via dell’Oca, 38 – Roma
indicating the event to exercise the right of return (Legislative Decree 185/99 of 22 May 1999 implementing the EU Directive 97/07 / EC) and by providing:
The invoice number received .
The product code for which you decide to make use of the right of return.
Reason for return
8.3 The company will replace the item / s with goods at the customer’s choice of equal value. For alternative arrangements please contact the store staff.
8.4 When returning merchandise for right of return, your shipping costs will not be reimbursed nor granted. In case the product is damaged or defective it is the client’s right to make replacement or repair under warranty.
8.5 The dispatch of the goods is at the customer’s own charge; Staff will check if the fault is in compliance with the warranty and if accepted the repaired or replaced item will be shipped for free of prior contact with the client.
8.6 The law applies to product purchased in its entirety; it can be exercised only on the return of the product purchased; The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories); It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product; according to law, the shipping costs for return of the asset are charged to the customer; also they will not be reimbursed the cost of delivery to the customer and any other costs indicated at the time of order; The shipment, until the certificate of receipt is in our warehouse, is under the responsibility of the customer; if the goods are damaged during transport, the seller will inform the customer (within 5 working days of the receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement the value of the property (if insured); in this case the product will be made available to the customer for its return, while canceling the request for withdrawal;
8.7 Artisanal Cornucopia is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
8.8 Upon its arrival at the warehouse, the product will be examined to assess any damages not caused by transport.
8.9 Without prejudice to any repair costs for damage to the original, Artisanal Cornucopia will agree with the client the possible replacement of the products or their refund will be by wire transfer within 14 days of return.
10.8 The right of return is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where the seller finds: the use of the property or opening the original packaging; the lack of external and / or internal packaging; the absence of integral elements of the product (accessories, manuals, parts, …); the product is damaged for causes other than its transport.
8.11 In the case of forfeiture of the right of return, the goods remain at the headquarters in Rome, available to the customer for collection at their expense.
8.12 The right of return can not be applied in the case of custom products on your explicit request at the time of the Order.
9.1 Each product is under warranty for two years from the date of purchase, as indicated on the purchase receipt. We Notify ALL CUSTOMERS, THAT WHO WOULD PREFER AN INVOICE INSTEAD OF RECEIPT, MUST MAKE THIS REQUEST BEFORE ORDER SHIPMENT, once the goods are received, with its receipt, you will not be able to issue an invoice.
10.1 Information about the article.13 of Legislative Decree no. 196/03, code regarding the protection of personal data.
The data processing is directly related to the provision of the requested service, which can also be used to send advertising materials, marketing activities and commercial information relating to products and services that Artisanal Cornucopia exposes and delivers on the portal; detection of the degree of satisfaction on the quality of the products and / or services rendered and the work done by our Company, internal statistics, satisfaction feedback, preliminary acquisition of data at the conclusion of a contract or the provision of a service , etc.;
10.2 Method of services
The data will be treated primarily with electronic instruments and computer and stored on computer media and on paper than on any other kind of support, in compliance with the minimum security measures under the Technical Regulations regarding minimum measures safety, Annex B of the Code regarding the processing of personal data.
10.3 Optional nature of data acquisition
The acquisition of personal data is optional. However, the failure to provide even part of the personal data required for the compilation of the Access to Service Registration Form can result in the inability to complete delivery of the Service.
10.4 Subjects that may be communicated
The personal data can be communicated to the staff, which is responsible for carrying out the functions and in charge of processing; the staff was properly trained on security and protection of personal data; It is in any case prohibited to communicate or disseminate personal data to subjects not required for the performance of services.
10.5 Rights of customer n relation to the processing of personal data, pursuant to art. 13 of D.Lg. 196 of 30.6.2003, the ‘interested party has the right to obtain confirmation as to whether or not personal data concerning them, even if not yet recorded, and their communication in intelligible form”.
10.5.1 The right to obtain information:
the origin of personal data
the purposes and methods of service
the logic applied in case of treatment with the help of electronic instruments
the identity of the owner and managers
treatment of the subjects or categories of persons to whom the data may be communicated or who can learn about them as appointed representative in the State, managers or directors
10.5.2 has the right to:
update data , cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed.
10.5.3 The customer has the right to object, in whole or in part:
for legitimate reasons the processing of personal data about them, even if relevant to the purpose of collection
the processing of personal data about them for the purpose of sending advertising material or direct or for carrying out market research or commercial communication.
10.6 The owner of the data processing is: GB SRL
Governing law, dispute resolution and jurisdiction
11.1 These Conditions of Sale are governed by Italian law and shall be interpreted accordingly, without prejudice to any contrary overriding mandatory rule of the country of habitual residence of the customer. As a result the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any related litigation and / or consequential to the same shall be resolved exclusively Italian judicial authority. In particular, if the customer qualifies as a Consumer, any disputes shall be resolved by the court of domicile or residence of the same under applicable law or, at the choice of the consumer in case of action started by the customer, by the Tribunal of Rome. Should the Customer act in the exercise of its business activity, commercial, craft or profession, the Parties shall establish by mutual consent to the exclusive jurisdiction of the Tribunal of Rome.
12. Edit and update
12.1 Seller may modify or amend these Terms of Sale at any time. Therefore, it will ask the customer to only accept the General Conditions of Sale in force at the time of its purchase